MugsNation Return Policy:
At MugsNation, your satisfaction is our priority. If, for any reason, you are not completely satisfied with your purchase, we offer a hassle-free return policy. Please review the following guidelines and steps to initiate a return:
Return Period: You can return the purchased mug within 7 days from the date of delivery. Please note that orders placed after 7 days of delivery and damaged products not reported within the same day of delivery are not eligible for return.
Refund Process: Once we receive the returned product, our team will inspect it for quality assurance. We will initiate the refund process within 2 days after receiving the product and verifying its condition.
Refund Method: To ensure a smooth refund, provide your bank account number and IFSC code or UPI ID while filling the return form. We will transfer the refund amount directly to your provided bank account or UPI ID.
Return Form: Initiate a return by filling out the return form on our website. Provide necessary details, including your order number, reason for return, and preferred refund method.
Communication: Our customer support team will guide you through the return process and address any queries you may have.
Not Returnable Products: Orders placed after 7 days of delivery and damaged products not reported within the same day of delivery are not eligible for return.
Return Timeframe:
- Returns must be initiated within 7 days of receiving your order.
- The return package must be postmarked within 10 days of receiving your order.
Eligibility:
- Returns are accepted within 7 days of receiving your order.
- The item(s) must be unused, in original packaging, and in resellable condition.
Return Process:
- Fill out the return form on our website with necessary details.
- Our team will provide instructions on how to proceed with the return.
- Ensure the item(s) are securely packaged to avoid damage during transit.
Refund or Exchange:
- Refunds will be issued to the original payment method within 2 business days after receiving the product.
- In the case of an exchange, we will ship the replacement item(s) as soon as possible.
Damaged or Defective Items:
- Certain items may not be eligible for return due to hygiene reasons or other restrictions.
- Please check the product description or contact our customer support team for eligibility inquiries.
Refund Processing Time:
- Refund processing time may vary depending on your payment provider.
What is the restocking fee? :
No restocking fee.
For defective products :
No cost.
For customer remorse :
No cost.
We strive to make the return process smooth. For further assistance, contact our customer support team at contact@mugsnation.com or call [+91 9977938004]. Your satisfaction is our top priority. Thank you for choosing MugsNation!
For further assistance,
Contact Us :
Business Address: 33 K/A Scheme No. 71, Gumasta Nagar, Indore (452009)
Business Phone: +91 9009676998
Business Maill: contact@mugsnation.com / harshochani1709gmail.com
Business Hours: Monday to Sunday 9:00 am – 5:00 pm.(GMT+05:30) India Standard Time (Kolkata)